We had a complicated route with two under-fives and Sarah sorted the whole thing in a day. Everything was clearly priced up front and there were no surprises at the airport.
My flight was cancelled the night before a client meeting. They had me rebooked on an alternative carrier within the hour, at eleven at night. That is the whole reason I use an agent.
The visa checklist they sent was far clearer than the embassy's own site, and they caught a problem with my supporting documents before submission. Approved first time.
Excellent itinerary and a genuinely good local guide. Only reason for four stars is that the hotel on night three was not quite the standard of the rest.
They arranged the flights, the overwater villa and the seaplane transfers, and the resort knew it was our honeymoon before we arrived. Faultless.
Driver was waiting at arrivals with a sign despite our flight landing ninety minutes late. Got a text with his name and number the day before.
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